Providing reception and new enquiry support within a busy legal environment, this position is paying a salary of £24,800 - £25,000 per annum.

Duties:

• Meet and greet visitors and provide a professional front of house service
• Answer incoming calls promptly and professionally, taking and passing on messages
• Handle new client enquiries, gathering information and identifying the service required
• Complete new enquiry forms, conflict checks and follow up enquiries
• Liaise with Solicitors to obtain further information where required
• Arrange client appointments with the appropriate department
• Collect relevant client ID and maintain accurate records
• Promote the firm's services and available appointments to potential clients
• Assist with incoming/outgoing post and general reception administration

Experience required:

• Previous customer service experience
• Confident and professional telephone manner
• Excellent communication and active listening skills
• Empathetic and reassuring approach, with the ability to deal calmly with sensitive or challenging enquiries
• Friendly, outgoing and confident personality
• Ability to handle confidential information with tact and discretion
• Good administration and organisational skills

Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.